What happens if an item is damaged or non functional?
If an item is not working properly, we will ship out the new item directly to you. We will ask you to fill out a form which we will email to you letting us know exactly what the problem is. You will need to email this form to us at support@portmedrecords.com. All claims must be turned in within 30 days of the order. If an item has been damaged through shipping, they will need to contact UPS and let them know of the problem. Shipping insurance is available through the order screen.
Will we ship in larger quantities? Can we fill orders for churches, businesses or family orders?
Yes, we can fill these type orders. Please notify us by using support@portmedrecords.com and/or at 361-570-5034 for more information. This type order will take time to put together so please check to see our lead times.
